Referral Pathway

The referrals team are available to discuss potential referrals and offer advice in relation to the availability of beds within our homes, either via telephone on 0161 638 3285 or email at

The referrals team are available to discuss potential referrals and can inform you of current vacancies and timescales to assessment.

A referral form will be sent to you electronically for you or a member of the young person’s care team to complete.  We request that the referral form is completed as comprehensively as possible and is returned along with any supporting documentation, for example, the most recent risk assessment or reports from CPAs or MHA Tribunals.  This information will assist us at initial assessment stage.  You will receive an acknowledgement from a member of the referral team once this has been received.

Within 72 hours, a senior member of the team will conduct a paper assessment using the information provided.

Following this, a decision will be made as to whether we believe that we can provisionally meet the needs of the young person and that they are an appropriate match with the young people already in placement.

If we do not feel we are able to meet the needs of the young person we will contact you to let you know the reasons for this and to assist you in your continued search for an appropriate placement.

If we do feel this young person is appropriate we will contact you to gain authorisation to complete a formal face-to-face assessment.  This generally takes place within the young person’s current placement, whether this be a hospital or residential placement, although we are able to undertake this at our Head Office or alternative location if more appropriate for the young person.

We do not charge for  an initial assessment for placement,   However, should we feel an extended assessment is required, there may be a charge associated with this based on the level of input required.

When carrying out our face-to-face assessments, we would wish to meet with key members of the current care team, families and carers as well as with the young person, to enable a holistic assessment.  We also require information regarding the young person’s current and historical presentation.  The assessment is conducted by one of our clinicians and a residential manager from one of our homes.  The assessors will then discuss the assessment with the multidisciplinary team and will provide a formulation based response letter and needs assessment.

Referrers can expect to receive the response within 72 hours following assessment.  Where we feel unable to accept the young person we will still provide a response letter and detailed assessment feedback, assisting the referrer with their continued search for an appropriate placement.

Our transitions are planned to meet the individual needs of the young person in transition, whilst also considering the existing young people in the home.

We generally suggest that young people transition over a period of 4-6 weeks depending on their presentation and needs, with the average transition period being 4 weeks. This allows us to ensure a comprehensive hand-over takes place from existing professionals working with the young person, as well as allowing the young person time to build initial therapeutic  relationships with members of their new care team.  These relationships are often the key factor in providing young people with the relational containment they need to engage with our model of care and effectively and manage their risks through a time of transition, which is likely to be a period of stress when there is a greater chance of decompensation in risk anyhow.

During the period of transition, key staff who have met and assessed the young person will deliver a case presentation to the residential and clinical teams who will be working with them in placement, where possible engaging the young person in this process.  Information about the young person, their likes and dislikes, diagnostic formulation, risk presentation and care plans are shared with the team during this process, thus maximising a consistent approach to delivery of care from admission. Completion of the Mental Health Recovery STAR is a key part of the transition, which collaboratively identifies individual goals with young people in preparation for placement.

Our placements are all publicly funded.  Funding is usually on a dual funding basis split between health and social care, but may in certain circumstances be solely funded by either social care or health.