Well trained, confident staff are the cornerstone of any successful organisation and to this end Care in Mind prides itself on the comprehensive training provided to staff.

All new staff receive a comprehensive week-long induction package focusing on a detailed understanding of our model of care. This is delivered in our dedicated training suite at head office before a staff member commences work within the service.

Our premises at head office are COVID-19 secure. We have thoroughly risk assessed all our training activities and the following actions are in place:

  • Hand sanitiser is available throughout the building and regular hand washing will be encouraged
  • Rooms are fully sanitised and cleaned before each session
  • Training numbers are limited to ensure social distancing
  • Rooms are adequately spaced out
  • All attendees and facilitators are required to wear face coverings and PPE if any close contact is required.
  • Trainer will manage break times carefully, and if necessary, stagger entry/exit times or give people enough time to coordinate the use of exits / bathrooms

Following commencement of employment, each staff member receives six months of dedicated in-house, role-specific training assisting them to confidently complete their probationary period. Staff then have the opportunity to enrol with the Care in Mind Academy, which offers a range of NVQ programmes in collaboration with The Growth Company, to equip our staff for their roles and helping them in their careers and personal development.

All staff at Care in Mind are trained by qualified instructors in TRUSST, the technique that underpins our approach to risk management in a crisis, approaching risk in a collaborative way and using relationship-based non-confrontational approaches to risk management. Physical intervention and restraint techniques are taught to be used in extreme circumstances, but as demonstrated in our outcomes, we have had great success in minimising the use of ‘hands on’ risk management. This allows for more respectful and thoughtful relationships with clients and avoids re-traumatisation and consequent escalations in risk.

We support the Continuous Professional Development (CPD) of all our staff and want all our staff at every level to be well equipped for their roles. Our Clinical Nurse Specialists and Residential Managers have taken the opportunity to take the Postgraduate Diploma in CAMHS from the University of Central Lancashire and some have chosen to continue their courses to Degree level. We have an annual Awards Ceremony where we can celebrate all the achievements of staff at every level of the organisation during the previous year.

We have a monthly CPD meeting for our clinical staff when members of the team present recent research or feedback from conferences and meetings that they have attended. Staff attend relevant external professional conferences and meetings to meet their own learning and development needs as well as to increase the range of skills and knowledge in the organisation.

In addition to staff training, the young people in our care are also offered training, for example in interview techniques so that they can actively assist in our recruitment processes. We also have a skill-based AQA programme whereby they can achieve unit awards in independent skills to support further education or employment in the future.

Our Induction Training

  • Safeguarding
  • Emergency First Aid
  • Therapeutic Risk Management
  • Boundary See-Saw
  • Safewards for Safe Homes
  • Medication Management

TRUSST (Therapeutic Risk Underpinned by Safe Supportive Techniques) training is a unique take on standard restraint training as it focuses’ less on the holds staff could utilise and more on the de-escalation skills staff need to develop to support our Young People. All staff at Care in Mind are trained by qualified instructors in TRUSST which lays out an approach to crisis management that promotes a culture of learning and growth and sees crises as opportunities for positive outcomes. Effective risk management is essential to our work. We approach risk in a collaborative way, with the young person at the centre of their care and risk management. Therapeutic risk management encourages a young person to take increased responsibility for their risks over time and to develop healthier ways to manage their distress. Care in Mind operate a non-restrictive policy, whereby the use of physical intervention and restraint is avoided wherever possible. This allows for more respectful and thoughtful relationships with clients and encourages alternative relationship-based approaches to risk management.

  • It is our firm belief, backed up by evidence, that this approach reduces rather than increases risk and promotes safety for all. we have had considerable success in helping young people reduce their levels of risk using these techniques and our outcomes evidence consistent risk behaviour reduction over time.
  • To ensure the consistent use of the model and ensure that restraint is only used in exceptional circumstances, all restraint incidents are reported to senior management in order that the necessity can be validated.
  • Care in Mind recognise that there are occasions when staff need to respond to life-threatening situations, by utilising restrictive holds for the shortest time possible but all staff are trained in alternative strategies.

Care in Mind Academy provides bespoke training for our employees in partnership with The Growth Company. The training offered by the Academy develops skills, knowledge and understanding and helps to fully engage our staff in the organisation and our model. It also, importantly, gives staff the opportunity to achieve national qualifications and further their careers and personal development.

As an organisation, we recognise that Care in Mind needs to offer structured, well-planned and high-quality training for our staff. We aim to generate a desire to learn amongst our workforce, creating a culture of improvement and learning which benefits the organisation through improved performance.

The Growth Company brings us a wealth of training experience in our sector and great customer service. They ensure that the training delivered by the CIM Academy meets the varying needs of our employees’ differing roles and the overall needs of the organisation as we continue to develop.

The Academy offers a fully accredited NVQ Framework programme, implemented across all our separate teams and residential homes.

Whilst including the NVQ (i.e. the ‘competency-based’ element) the Adult Framework also includes other knowledge elements which offer a wider learning experience to our employees.

The content/units of the qualification will be mapped against the specific requirements of our job descriptions and individual team members across the organisation.

Eligibility Criteria

Colleagues must have successfully completed their probationary period in order to qualify for enrolment on any Academy course.

Employees who have not previously attained a Level 4 qualification or its academic equivalent will automatically be eligible; those with existing qualifications at this level will need to agree on any additional training with their line manager and this will be dependent upon service need.

Awards Ceremonies

We are very proud of our staff and their achievements and our annual Awards Ceremony helps our staff to feel that their work is valued. It shows approval and gratitude for each employee’s contribution and makes our staff aware that their hard work will be rewarded. The awards help staff to strive for the excellence from which we all benefit, especially our young people.

Our awards ceremonies are a chance for us to thank and congratulate our staff and reflect on successes. Our ceremonies are fun and relaxing events where staff can celebrate their achievements with their peers and families.


The following NVQ programmes are offered:

  • Health & Social Care Level 2
  • Health & Social Care Level 3
  • Leadership in Health & Social Care Level 5
  • Business Administration Level 2
  • Business Administration Level 3
  • Team Leading Level 2
  • Management Level 3
  • Management Level 4
  • Leadership and Management Level 5